CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at (856) 244-1522 or send us an email at cmdg96@gmail.com
FAQ
IF YOU HAVE QUESTIONS REGARDING ANY OF OUR ITEMS, PLEASE ASK BEFORE PLACING YOUR ORDER.
What are your delivery options?
We offer a variety of shipping methods. For standard shipping we use USPS Priority mail. Need it faster? We are able to offer expedited shipping with UPS and Fedex.
Order processing may take up to 3 days or longer if we need to order a special garment. After your order has been processed, we ship it.
When you place an order, we will estimate shipping and delivery dates for you based on the processing time of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
How can I contact Customer Service?
Please email us using our "contact us" form or use the live chat feature located at the bottom of your screen. If you are having an issue submitting a form you may email us directly at vandieseldesigns@gmail.com. Our team will respond to your inquiry within 24 hours.
How do I return an item?
Because our items are custom made and printed at the time of your order, all sales are final. Please contact us immediately (within 24 hours of receiving) if you have any problems with your order. If the defect is due to our manufacturing, please contact our office for a Pre-Authorization Number. We will work quickly to resolve your issue and the item will be replaced/repaired free of charge.
What is your returns policy?
All returns must be Pre-Authorized. Please use the contact us form to request the authorization number and return shipping address from customer service.